Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Delivering high quality support prompt is our top priority, so we support each Linux web hosting packages plan with a 1–hour ticket solution warranty. As soon as you send a ticket or post a message, our client customer assistance team will try all they possible can to offer the most satisfactory answer to your issue and to supply you with help and advice promptly.

  • Top quality support service
  • A Top–quality Support Service

  • You’re able to contact us 24x7x365 with any question you have got connected with our services. We’ve got qualified professionals available regularly to give help at any time when necessary. Feel free to use the ticket system or send us an e–mail anytime, or you can pick up the telephone or make use of the online chat through working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • CCG WEB’s Control Panel delivers a huge practical knowledge base that is integrated into all parts. In each area, you will find a Help button that will load for you a group of step–by–step tutorials on how to utilize a certain function or conduct a particular action. In addition, we have generated short training training videos so as to get a better idea of the Control Panel’s interface.