1 hour ticket response
We are focused on supplying a rapid and appropriate solution to each trouble ticket posted by a user. Our practiced techs will examine your query and will think of the best option. We offer a 1–hour response time guarantee for all support tickets. In fact, the average trouble ticket response time has proven to be twenty minutes.
An Outstanding Support Service
Our tech support staff representatives have considerable experience in the Linux web hosting packages market and are skilled enough to offer a quick answer to your problem. If, however, the matter at hand is not within the competency of a customer service technician, the technical support ticket will be forwarded to a programmer or sysadmin for additional assistance.
An Easy–to–Navigate Help Center
Included in the Web Site Control Panel is an easy–to–navigate Help section, which features a variety of information sources. You can search through a regularly updated knowledge base offering web hosting account administration articles and web site management articles, check our instructional video tutorials or refer to the F.A.Q. repository.