Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center incorporated into CCG WEB’s Web Site Control Panel features a selection of help articles and commonly asked questions. Aimed toward resolving any common issue that you may come across, they are contributed by our support team of competent techs.

  • Top quality support service

  • Video Tutorials

  • We have compiled a collection of step–by–step video tutorials that detailedly display how to tackle a common problem related to your Linux web hosting packages account. You’ll find the video clips in the Help Center.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 technical support service and a one–hour ticket response time guarantee. Our capable techs will be online for you around the clock to respond to your enquiries and to remedy any problem that you could stumble upon. Simply submit a support request from the Help section and we’ll respond within a minute.