Customer Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a sixty–minute response guarantee for any support ticket or email that you send to our customer care team. We will swiftly reply to all common questions and forward the matter to our server administrators if any further assistance is required. If you order the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you beforehand.
An Outstanding Client Care Service
If you require any assistance using our Web Site Control Panel or with any of the apps that we have installed on the dedicated web hosting server for you, don’t hesitate to reach the help desk support team at any moment via the ticketing system. What’s more, should you require help administering your server, you can make use of our Optional Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting services, backup hard drive storage space, etc.
An Intuitive Help Area
We have equipped the Web Site Control Panel with an exhaustive knowledgebase, which features comprehensive explanations of all its features and functionalities. Moreover, we have shot detailed video tutorials that will further demonstrate to you how to perform a specific operation or troubleshoot a regularly encountered issue. The how–to articles and the video tutorials are easily reachable from each Web Site Control Panel section via the Videos and Help buttons situated in the top right corner.