If you ever encounter a problem with your site and are incapable of dealing with it on your own, ask the web hosting provider’s support staff to help you bring the site back online. A speedy solution would be the best scenario, but a lot of hosting companies reply within 24 hours and even more, especially if you’re doing business with a reseller. Even if the problem can be sorted out with ease, your site may not work satisfactorily or may not be available at all for an extended period, so you may lose potential customers because it’s quite unlikely that anybody would be eager to revisit a website that’s broken. Thus, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can answer and help you in a well-timed manner. If an application update doesn’t go smoothly or you delete something by chance, for example, the website should be restored swiftly so as to avoid protracted unreachability.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting packages come with a sixty-minute reply time guarantee, which means that regardless of what enquiry or obstacle you may have, we’ll always be there to lend you a helping hand. As it is, it seldom takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client service staff reps will be at your service 24x7, even on national holidays and weekends, which suggests that you’ll get instant assistance at any time. We are aware of precisely how costly time can be, so by the time we respond to your support ticket or email, we’ll have examined the issue and, in case we haven’t figured out a solution, we’ll supply you with more information on what you have to do on your end – when the case demands this. With our support service, you can rest assured that there will be somebody to help you out instantaneously, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our speedy support service. You’ll receive a reply to any trouble ticket posted through the web hosting Control Panel or email sent to our customer and technical support team in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes considerably less time to explore and sort out a problem. We will give you more details if the solution entails something that needs to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be precisely the same and due to the fact that our support team is available 365 days a year, you’ll receive timely help for any general, technical or billing issue regardless of what time it is.