In case you have bought a web hosting package and you’ve got some queries concerning a particular feature/function, or if you have encountered some difficulty and you need support, you should be able to get in touch with the respective tech support staff. All web hosting companies deploy a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, because the easiest way to handle an issue most often is to use a ticket. This mode of communication renders the replies exchanged by both sides simple to follow and allows the technical support staff members to escalate the issue in the event that, for instance, an admin should interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you have to use no less than 2 separate accounts to contact the customer support staff and to actually administer the hosting space. Incessantly switching between different accounts may be a drag, not to mention the fact that it requires a lot of time for the majority of hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting packages is not separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any particular moment with only several clicks of the mouse, without leaving your hosting account. The ticketing system features a quick-search box, so you can trace practically any support ticket that you’ve already submitted, if needed. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to tackle a particular problem before you actually open a ticket. The response time is maximum 60 minutes, which goes to say that you can obtain timely assistance at any moment and in case our help desk team suggests that you should do something inside your hosting account, you can do it on the spur of the moment without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was created with the notion that you should be able to manage everything connected to your account from a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an inquiry or run into a difficulty, you can contact our client support engineers instantly without the need to go through another interface. You can browse through your web files or check different settings within your account whilst posting a new ticket or reading the answer to an old one. If you’ve got plenty of tickets and you wish to track down a given one, you can resort to the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a reply in less than 1 hour irrespective of the essence of your query or problem.