24/7 Customer Support in Web Hosting
We offer 24/7 customer, billing and tech support for all of our Linux web hosting packages. Even if you are not our client yet and you have some questions, we will help you promptly and provide the necessary info, in order to give you the choice to make the very best decision when you purchase your new website hosting account. We are available at any time, including weekends and holidays, and we supply numerous options for communication to contact us - phone, live chat, e-mail messages and support tickets. For your convenience, we have multiple phone numbers worldwide, thus you can call the one that is closer to you. The max response time for your emails and your tickets is 1 hour. The typical response time is around 15-20 min, so you can forget about waiting for days and nights to get support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get timely help, particularly if your website is not functioning effectively for some reason. All of our Linux semi-dedicated hosting feature 24/7 customer and technical support, therefore if anything comes up, you are able to use several ways to contact us - phone line with a few local numbers around the globe, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and basic matters, which means that if you do not have an account yet, for example, you can get extra information for our solutions, or we will assist you with simpler tech problems. The second two options are for solely tech issues or everything that's more time-consuming since it's more convenient to follow the communication between you and our tech support crew. The guaranteed maximum reply time for them is only an hour, the actual one - 15-20 min, therefore you won't have to wait for a whole day in order to receive assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
When you use our Linux VPS web hosting, you will not need to wait for more than one hour in order to receive assistance for any kind of situation that you may experience with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets that you open via your billing Control Panel or e-mail messages which you send to our tech support crew. Furthermore, we have local telephone numbers in several countries around the world and a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so no matter what your question or problem is, there will always be somebody to help you quickly. In the event that you need help with third-party software, which you cannot install or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you obtain a dedicated server from our company, you'll be able to contact us at any time using different channels and the max time that you will have to wait for an answer is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything related to the apps which are pre-installed on your server. To contact us about a tech matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of basic questions or you would like to learn more about our hosting services before you order, you can use our live chat or you can call one of the local phone numbers that we have in various countries worldwide. If you need help with third-party software that you are unable to install or operate efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.